Abbotts Insolvency Customer Complaints Procedure
Please refer to the below procedure if your complaint relates to the debt advice you have received.
Our goal is to provide excellent service to all our customers. We take all complaints seriously and aim to resolve all problems as soon as we can.
If you are not happy with the service that we have given, please telephone us on 01625 801 007 or at customersupport@abbottsinsolvency.co.uk or by writing to us at:
Sandfold House
Sandfold Lane
Manchester
M19 3BJ
We aim to resolve your complaint as soon as possible, however sometimes things can take a little more time. We may ask you for further information to allow us to better understand your concerns.
How we will deal with your complaint:
Your complaint will be investigated upon receipt and we will try our best to resolve it as soon as we can. If your complaint remains unresolved we will acknowledge your complaint in writing within 3 business days.
Final or other response:
Within eight weeks of receiving your complaint we will send either a final response providing you with the details of our findings, or; a written response explaining why we may not be in a position to make a final response and an indication of when we expect to be able to provide one.
If you are not satisfied with our final response, you have the right to complain to The Financial Ombudsman Service. You must do this within six months of receiving our final response.
Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Telephone: 0800 023 4567
www.financial-ombudsman.org.uk
Abbotts Insolvency, Sandfold House, Sandfold Lane, Manchester, M19 3BJ T: 01625 801007 | www.abbottsinsolvency.co.uk Company Registration Number 12256735 | Data Protection Registration Number ZA561115 Abbotts Insolvency Ltd are an appointed representative of Dee Valley Finance Limited, who are authorised and regulated by the Financial Conduct Authority. Abbotts Insolvency Ltd FCA reg no: 987290 | Sarah North is licensed as an Insolvency Practitioner in the UK by the Insolvency Practitioners Association | Data Protection Registration Number ZA036974